Customers are the center of the business and the moment of contact with the company influences their satisfaction with the brand. The attention of your inquiries / procedures are what is called the "moments of truth."
Telemarketing / E-commerce
SkyTel is responsible for optimizing all instances of the sale to achieve the goal successfully.
Management processes and default treatment that allows the highest recovery rate at a cost that allows our customers the best equation on recovered money.
Tools for Human Resources
Currently, companies consider absenteeism and its various causes a factor that negatively impacts productivity, which is why we have developed the circuit and the precise tools to improve this problem in different institutions.
NPS (Net Promoter Score)
NPS is a measure of overall customer loyalty to your company. It is done through surveys and serves to improve decision making. SkyTel provides both the generation, distribution and analysis of the surveys and the specific tactical actions to change the processes that improve the Customer Experience
Delivery + Business Intelligence
SkyTel developed a tool for optimizing costs and times of medium and large businesses with processing and analysis of tickets / orders generated by the different sales channels. This has integrated logistics to complete the end-to-end process: Order Entry -> Processing -> Logistics (delivery) -> Analysis = Results