> Capitalizes on the continuing trend
Two years into the pandemic, the world is still in the midst of a pandemic. And just as the pandemic has gone through different stages, its impact and the repercussions it has had on the world of healthcare have also changed. One trend that continues is the growth of users and members who are interested in having a health plan or fixed medical service.
In the face of client portfolio growth, it is necessary for health and medical care providers to be prepared to manage and retain clients and to have the necessary tools to capitalize on this opportunity for growth.
Here are a few things to keep in mind so that you don't miss any details and are aware of what to do to welcome new patients and associates:
Eligibility analysis: how automated is that process?
An important and primordial step for health care providers is to perform the eligibility analysis of a new associate. The ideal for managing a high volume demand is to be able to have this process automated to save time and not generate funnel in the first access to your services.
In SkyMed we specialize in automating the processes you need especially when it comes to Admission. We adapt to your institution and your needs to customize admission protocols and make them more efficient.
Payment and financing facilities
In the first stage of an associate's or patient's interest in a health care service, it is essential to be able to offer convenient and diverse options for payment, affiliation or membership collection. These payment methods must be integrated with the collection methods to generate a fluid dynamic that allows users to join and maintain their membership.
In that sense, at SkyMed, we have the Omnichannel service to manage these services through different channels and generate a friendly presence and communication for your patients and associates.
Loyalty: today and always
The best way to capitalize on the increase in demand for your services is, in addition to facilitating the contracting of health services, as we saw above, is to take into account the constant improvement of ways to maintain the satisfaction of new patients or associates. For this, it is necessary to have ways to corroborate that they are satisfied with the service and to be able to personalize their itineraries: recommend other services, anticipate medical appointments, facilitate the purchase of medications, etc.
For this, it is key to be able to count on a technological partner that allows this follow-up in a simple and automatic way. At SkyMed, we have a Customer Service area where we develop holistic strategies to address, measure and adjust the loyalty of patients and associates.
Do you want to capitalize on demand in your healthcare facility or institution? At SkyMed we can help you. Leave us your details here to arrange a virtual meeting with one of our representatives.
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