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COPC: a path of transformation at SkyTel

We set out to advance the implementation of the COPC Standard for Best Practices for Customer Experience (CX) Optimization.

Today at SkyTel we are embarking on a path of transformation and taking another step forward in our quest for excellence in service to our customers. As partners in this process, we want to share this initiative with you.

Since our inception, SkyTel has sought excellence in all our processes, having as a priority the fulfillment of the objectives proposed by our customers, and committed to high performance management.

In an increasingly challenging context and in the face of constant changes in the industry and global circumstances, our business vision is not only to maintain but to continuously improve our processes, products and services, periodically examining the results and seeking new tools that allow us to optimize management and provide value to our clients and their business processes.

With these premises in mind, we set out to advance in the implementation of the COPC Standard for Best Practices for Customer Experience (CX) Optimization. COPC is the global standard that offers a sustainable performance management framework that allows the implementation of a comprehensive work model oriented to the management of all customer contact channels and results. Its basic proposal is to work not only on quality but also on processes and improvement methodologies, with the objective of achieving the highest standards of service together with customer satisfaction.

For the implementation of this new project we have the experience and support of Kenwin S.A., the global leader in customer experience optimization. Kenwin is recognized worldwide for the consistent results achieved in operations performance improvement projects. Since its founding, it has helped numerous organizations to improve their service, customer acquisition and customer loyalty processes.

We continue to move forward, and we make you part of this journey.

Marcos Passarini
CEO - SkyTel Group