Shift confirmation in the digital age
>Automatingno-show management
Confirming a doctor's appointment is an action that is increasingly among the digital and automated actions that we perform as users and, above all, as patients. For this reason, it is increasingly common to find that healthcare institutions are automating this area to streamline their management. In fact, the global market for appointment scheduling software is estimated to reach $546.31 million according to a report by Allied Market Research.
Scheduling and management software allows complete control of patient queues electronically and with automatic confirmation messages. It enables patients and associates to manage their own appointments and allows the facility to follow up more closely to avoid no-shows in a more efficient way.
In addition, it is also an effective advantage for the medical staff as it allows them to better organize their schedule and workflow. The system can send reminders and confirmation of the appointment booking according to the particularities of the scheduled appointments.
To go into detail, we would like to list some specific reasons why we recommend the implementation of shift automation especially for the Healthcare industry.
Flexibility and 24/7 scheduling availability
A great advantage of confirming appointments digitally is the availability for the patient or associate to do so at the time he/she deems convenient. The flexibility of being able to manage your own schedule according to your own time is a great plus that generates a satisfactory experience.
No more waiting time
Waiting times to make an appointment or the time prior to being seen are significantly reduced. Patients and associates directly choose the date and time according to their availability and, at the same time, they come at the agreed time, which greatly reduces waiting times.
Redefinition of call center tasks
When patients and associates begin to self-manage their consultations and medical appointments through a software, there is a decongestion of the call center that increases its productivity. In this way, the call center can dedicate itself to attend to other types of management queries, expanding the attention provided.
While these are some general improvements that you will see in the management of patient and associate care, there are a number of benefits that will impact the other areas of the health care institution: cost reduction, increased productivity and better return on investment.
At SkyMed we are dedicated to offer you this possibility through technology applied to health processes. Interested in learning more? Leave us your details here to arrange a virtual meeting with one of our representatives.
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